Item Description: The Pug Dog Micro Fiber blanket. Manufactured
by The Northwest Company, each blanket measures 50" x 60" and are 100%
polyester. These blankets are machine washable, very soft and warm.
Product Return Information:
Please note:
If you wish to return an item, you
must request a Return Authorization Number (RMA)
Shortages:
All orders are
double verified to ensure they are complete before being shipped. If your
package appears to have been tampered with or opened in transit, please note
this with the shipping carrier at time of delivery. If you believe your order
has a shortage, please contact us within immediately by email at
Email Me Here . We will repack the order and compare the repacked
weight with the original shipped package. If the weight is the same, we will
contact UPS and file a claim for shortage.
Lost or Damaged Shipments:
Once
an order has left our warehouse, the shipping carrier assumes responsibility of
the package(s). If you receive a package with apparent damage, you must note
this with shipping carrier at time of delivery. We are not responsible for any
packages lost, late or damaged during transit to it's delivery destination. All
orders shipping through UPS are automatically insured . We will file insurance
claim on your behalf upon notice from you of a lost or damaged
shipment.
Defective Merchandise:
All items purchased from us are warranted
against manufacturer defects for 5 days. This excludes dead batteries received
in an item. If you receive an item with a manufacturer defect, you must contact
us within 5 days. The item will be replaced or refunded upon return of the
original item. Buyer is responsible for all return shipping costs. Items that
are damage due to customer mis-use, not understanding how to properly work the
item, buyers remorse, are not considered "manufacturer defect" and are not
eligible for return. Batteries that come with an item are not covered against
defects.
Non Defective Merchandise:
Non defective items can be returned
provided you contact us within 3 days of receiving the item(s) and:
- Customer
pays shipping costs on the returned item
- Item is in original condition with
all original packaging intact
- Item is in resellable condition with all
original pieces/parts intact
There is a 20% restock fee on non defective
returned to us. Original shipping charges are not refundable.
Returned items
that do not meet the above criteria will be refused and returned to the customer
postage due.
Refused/Misdirected/Unclaimed Packages:
Packages that are refused
by the customer and returned to us will incur a 20% restock fee.
Packages that
are returned due to incorrect address given to us by the customer will incur a
20% restock fee
Requesting an RMA:
If you need to return an item, you will
need to request an RMA Number. You can do this by email us for"Return Request" @
Email Me Here . Packages received without an RMA will be
refused.
