Bon Appetit Three Plate Set
Ceramic set of three have 10" diameters.
Model: 13454 Product availability If no price in shopping cart, look at
the bottom of ad and send ad to the warehouse to check stock count and price.
Merchandise might be back in stock. Click on photo for price. Email of the ad
and we will place the item you want in shopping cart. Customers, can also, go
right to
http://www.paypal.com and order, by getting name and item #.
Most
items ship within 48 hours. Incoming items may take up to 7-10 days, sometimes a
little less, sometimes a little longer. We DO NOT POST an item as backordered
unless we know it will be unavailable for an extended time period. We stock so
very many items, and orders are incoming 24 hours a day. When stock on an item
reaches a low point, we reorder at that time. Depending on where your order is
in the que, your order could ship from backup or from replenishment inventory.
We do not mark these items as backordered because we know they are readily
available and incoming on a shipment. Otherwise, we'd be updating an item as
backordered on Monday, and back in on Tuesday, etc. We will email the order
status as it changes if customers order and the item is backorder. Please wait
at least seven days before inquiring about a shipment. We monitor our shipments
constantly to be sure there is not a product issue; sometimes things can occur
that cause a longer than expected ship time, but that instance is rare. Once an
order is placed, it is in processing. Refunds for placed orders require approval
from customer service and a valid reason. Arrival dates for backordered items
are ESTIMATED and not guaranteed. Email us if you like. Don't forget that if a
product is out of stock we will have to refund your money and customers would
have to reorder the item.
Post Office Boxes are not acceptable with flat rate
shipping. Sorry. Please provide a physical ship to address.
It is recommended
to put your phone number on paypal order form in the ship to area.
We will
NEVER contact our customers directly. However, our carriers such as DHL may
need to contact you for directions, delivery instructions, etc.
If no number is
provided, we will email you get the phone number and they can then call
you.
Order delays can often be avoided by a simple phone call. So a good
contact number is essential.
Packages returned to us due to insufficient
address info provided at order placement will require additional ship charges
for redelivery.
Packages undeliverable due to gated community prevention of
access will be returned to us and will require additional ship charges and
non-gated community address for redelivery.
We do not deal in antiques. Our
depression glass for instance was not made in the 1920's and 1930's. If you see
a vintage or antique style item, it is most likely a reproduction. Please ask if
you are not sure.
There seems to be an expectation with some customers on the
internet that you can order, ship and receive items instantly. We do try to
expedite EVERY ORDER; rest assured we are working on your order the moment it is
placed. However, once the order is placed, the payment must be processed, it is
entered in the shipping system, the item must be pulled, packed, labeled, and
shipped. Remember weekends and holidays also. If an item is at a low stock
point, we've already reordered new inventory and it is on the way. Depending on
the number of orders we have for that item, yours may ship from backup or from
incoming; this is why some orders take 7-10 days sometimes. All incoming orders
are subject to prior order processing, meaning if there is 99 of an item and 100
orders are placed, 99 are shipped right away and number 100 will ship as soon as
replenishment arrives. Thanks for your understanding.
Claims for damages, etc.
require certain procedures. These procedures are email if your our customers
need to place a claims. Shipping damages and breakage must be insured to qualify
for replacement.
We will gladly replace any defective items. With the large
amount of incoming orders, items do sometimes deplete stock. We reorder BEFORE
they run out, but it will depend on where your item is in the que as to whether
yours ships from backup inventory or the reordered inventory. Reordered
inventory arrives daily; if we anticipate a long wait, we put the item in
backorder. We utilize very reliable suppliers, so rest assured we and our
manufacturers are doing everything we can to make sure orders get fulfilled
timely.
We ship DHL, UPS and USPS. We offer FLAT RATES for shipping and these
in our shopping cart at paypal payment. If we have and overside product their
may be more shipping need to be added. if this should happen, we will email
customers and our customers, will have a chose to pay the shipping or have their
money refund.
If a refund is requested for a placed order, it must be approved
by our Accountant Dept. If item have been ship, we can't refund your money If
customers, want to return the item their will be a restock fees. We need to
verify item has not shipped, etc.
Tracking numbers and order information will
be available thur email as soon as your order is ship.
Please keep your invoice
when we email you. This will help when you need to inquire about an order.
Always include order number when inquiring about an order. Please always include
product code when inquiring about a specific product.
If we misship an item,
and on rare occasions this could occur, although we make every attempt to make
sure it does not, we reserve the option to have the item picked up for return to
us. Please notify us immediately if this does occur, and we'll advise as to how
the specific situation will be handled.
If you have a question about an order,
please always include the order number. If you have a question about a product,
please always include the product number.
We will do everything in our power to
assist when an item depletes stock. If we anticipate an item will be
unavailable, we post this information asap to the product.
If you have a
problem, issue or concern, please email us. We will gladly do all we can to
help.
Prices, Specifications, Warranties, and availability subject to changes
without notice.
We are not responsible for typos or errors in pricing.
Thanks! Terrell's Retail Merchandise
