Now accepting candidates for seminar in: *Brushing up technical skills *Becoming a top Customer Service expert *Building more confidence *Enhancing your serving knowledge

Target Audience: -Experienced wait staff and bartenders seeking to brush up dining etiquette -Individuals who are seeking to become a successful waiter/waitress

6 hour seminar covers the following topics:

Serving staff -What makes a good server -Providing great service -Service: what not to do!

Table Service -Types of service (American, French, Russian, etc) -Left & Right -Proper Table setting -Generated rules for table service -Breakfast, Luncheon, Dinner & Buffet Service -Settings on elegant table

Server Duties -Setting up Coffee Service & Action stations -Handling customer complaints -How to handle difficult customer situations -Dealing with difficult customers -Handling problems -Culture -Language

Sanitation & Safety -Safety -Preventative accidents -Slipping and falling -Avoiding bacteria/cross contamination -Dangerous forms of bacteria -Controlling bacteria -Hygiene

Please contact Claribel or Janet (718)430-6829 to reserve your seat and pricing information.